Case Studies
Case studies in content design, technical documentation, and documentation strategy.
Section 1 / Content Design
Content Design
Narrative case studies that show product UX shaped through content. Console microcopy, help panels, integrated content and UI design, and upstream influence on product decisions. For content design, content strategy, and product content design roles.
- Design Influence & Upstream Collaboration Embedding with product and engineering teams during design, shaping console UX and API decisions before documentation plans get written.
- Cross-Service Service Quotas Integration Strategy How operational patterns from prior AWS service launches shaped the Service Quotas design for Amazon EVS during public preview.
- EVS Day 1 Deployment Experience Console microcopy, 28 help panels, and deployment documentation designed together as a unified Day 1 experience for Amazon EVS, shipped on schedule with general availability.
- HCX API Design Collaboration Participating in EVS HCX API design reviews as the docs lead, surfacing maintainability concerns and pushing for alignment with AWS-wide API standards.
- ROSA with Hosted Control Planes Launch Console UX and user documentation co-designed for the ROSA hosted control planes launch, standardizing terminology across AWS and Red Hat for a new Marketplace billing model.
- ROSA Day 1 Experience Console automation that handles ROSA prerequisite validation for the developer, paired with AWS-native getting started documentation. Both shipped with the Q4 2022 console launch.
Section 2 / Technical Documentation
Technical Documentation
Production technical documentation artifacts. API references, architecture guides, and getting started documentation. Each case study links to a real deliverable you can evaluate as a sample. For senior technical writer and developer documentation roles.
- EVS CreateEnvironment API Reference Production API reference for Amazon EVS CreateEnvironment. Parameter constraints, validation rules, and error responses, each example verified by hand against the live API.
- Amazon EVS Getting Started Guide Getting started guide for Amazon EVS, owned end-to-end across three launches. Written for on-prem VMware administrators encountering AWS networking for the first time.
- EVS HCX Migration & Connectivity VMware HCX migration guide for Amazon EVS. Documents both private connectivity options and public internet paths, with cross-service research across VPC, IPAM, Transit Gateway, AWS Direct Connect, and Elastic IPs.
- ROSA with HCP Getting Started Guide Getting started guide for ROSA with hosted control planes, co-developed with Red Hat. Documents an Infrastructure-as-Code workflow where Terraform and the ROSA CLI provision clusters in 10 minutes.
Section 3 / Documentation Strategy
Documentation Strategy
Multi-year initiatives in documentation infrastructure, content modernization, and systems-level redesign. The work spans years and the entire organization. For Documentation Strategist, Lead Documentation Engineer, and senior IC docs roles.
- AsciiDoc Modernization Program Migrating AWS service documentation off legacy XML to AsciiDoc, unblocking engineering contributors and AI workflows. Started at ROSA, expanded across EKS, SAP on AWS, and high-compliance regions.
- ROSA Jobs-to-be-Done Content Redesign Restructuring ROSA documentation around customer workflows. Merged duplicate getting started pages into a tabbed interface, consolidated policy documentation, and retitled pages to match customer goals.