Case Studies
Case studies in content design, technical documentation, and documentation strategy.
Section 1 / Content Design
Content Design
Narrative case studies that show product UX shaped through content. Console microcopy, help panels, integrated content and UI design, and upstream influence on product decisions. For content design, content strategy, and product content design roles.
- Design Influence & Upstream Collaboration Embedding with product and engineering teams during design, shaping console UX and API decisions before documentation plans get written.
- Cross-Service Service Quotas Integration Strategy How operational patterns from prior AWS service launches shaped the Service Quotas design for Amazon EVS during public preview.
- EVS Day 1 Deployment Experience Console microcopy, 28 help panels, and deployment documentation designed as a unified Day 1 experience for Amazon EVS, shipped on schedule with general availability.
- HCX API Design Collaboration Participating in EVS HCX API design reviews as the docs lead, surfacing maintainability concerns and helping align the API with AWS-wide standards.
- EVS API Exception UX Aligning a public API's exceptions with real product behavior and AWS API standards — choosing standards-aligned errors with clear deprecation guidance over removing API surface.
- EVS VLAN Subnet Naming Naming a new EVS networking resource so it serves both VMware and AWS audiences, and carrying the term consistently across every EVS surface.
- ROSA with Hosted Control Planes Launch Console UX and documentation designed for the ROSA hosted control planes launch, standardizing terminology across AWS and Red Hat for a new Marketplace billing model.
- ROSA Day 1 Experience Console automation for ROSA prerequisite validation, paired with AWS-native getting started documentation. Both shipped with the Q4 2022 console launch.
Section 2 / Technical Documentation
Technical Documentation
Production documentation artifacts, each framed as a writing sample you can evaluate. API and CloudFormation references, architecture and getting started guides, migration documentation, and cross-product solution guides. Every entry explains what I owned, the problem the documentation solved, and links to the live artifact. For senior technical writer and developer documentation roles.
- EVS CreateEnvironment API Reference API reference for Amazon EVS CreateEnvironment. Parameter constraints, validation rules, and error responses, each example verified against the live API.
- Amazon EVS CloudFormation Reference CloudFormation reference for Amazon EVS. Resource and property docs for environment-creation parameters, written for template authors.
- Amazon EVS Getting Started Guide Getting started guide for Amazon EVS, owned end-to-end across three launches. Written for on-prem VMware administrators new to AWS networking.
- EVS HCX Migration & Connectivity VMware HCX migration guide for Amazon EVS: private and public connectivity paths, covering VPC, IPAM, Transit Gateway, Direct Connect, and Elastic IPs.
- ROSA with HCP Getting Started Guide Getting started guide for ROSA with hosted control planes. Terraform and CLI-based workflow for provisioning ROSA clusters.
- Cloudflare Cross-Product Solution Guides Cross-product solution guides on Cloudflare docs. Cookbook-style workflows across multiple products, authored docs-as-code and completable on Free plans.
Section 3 / Documentation Strategy
Documentation Strategy
Multi-year initiatives in documentation infrastructure, content modernization, and systems-level redesign. The work spans years and the entire organization. For Documentation Strategist, Lead Documentation Engineer, and senior IC docs roles.
- AsciiDoc Modernization Program Migrating AWS service docs from XML to AsciiDoc, unblocking contributors and AI workflows. From ROSA to EKS, SAP on AWS, and high-compliance regions.
- Documentation Prioritization Framework A tiered, RICE-aligned prioritization framework and quarterly review that helped ROSA documentation and its partners align on what to document first.
- ROSA Jobs-to-be-Done Content Redesign Restructuring ROSA docs around customer workflows: merged duplicate pages into a tabbed interface, consolidated policy docs, and retitled pages to match customer goals.
- AI-Assisted Content Gap Analysis Mining developer feedback across public and internal channels to quantify documentation gaps and ground the solution-guide content type in real evidence.
- Solution Guide Content Type & Authoring System A new cross-product content type at Cloudflare — content model, information architecture, and the agentic authoring pipeline built to scale it.